V99 treats your privacy as a non-negotiable priority. This policy clearly explains how we collect, use, store, and protect every piece of personal information you share with us.
Commitment Data Protection We
Six core principles that underpin every privacy-related decision on the v99 platform
All data transmitted between your browser and v99 servers is protected using 256-bit SSL encryption — the same security technology used by international-grade banking institutions to safeguard their customers' sensitive information.
Member personal data is stored on servers protected by multi-layered firewalls and real-time intrusion detection systems. Both physical and digital access to these databases is restricted to trained and authorised personnel only.
V99 only collects data that is genuinely necessary to provide you with a quality service. We do not collect irrelevant information and will never sell your personal data to any third party for marketing purposes.
You have the right to access, correct, and in certain circumstances request the deletion of your personal data. Privacy-related requests will be handled by our team within 14 business days of receipt.
This policy clearly explains every purpose for which your data is used — no hidden agenda. If we need to use your data for a new purpose not stated here, we will seek your consent first.
V99 operates in accordance with applicable data protection laws, including AML and KYC compliance requirements set by regulatory authorities. All our data handling practices are reviewed on a regular basis by our internal compliance team.
V99 is an online gaming platform committed to protecting the privacy of every member who trusts us with their personal information. This Privacy Policy is designed to provide full transparency about our data handling practices — not merely a formality that no one reads, but a practical guide that reflects how we actually operate every day.
This policy applies to all personal information collected through:
We encourage you to read this policy in full. If any section is unclear, our support team is ready to explain it in plain language.
We collect various types of information depending on how you interact with the v99 platform. Generally, data is collected across three main categories:
A. Data You Provide Directly
B. Data Collected Automatically
C. Data from Third Parties
Below is a summary of the data types, purposes, and legal basis for their collection:
| Data Type | Primary Purpose | Basis of Collection |
|---|---|---|
| Identity (name, IC) | KYC verification, fraud prevention | Legal obligations |
| Contact (email, phone) | Account communications, notifications | Contract performance |
| Finance (bank, wallet) | Deposit and withdrawal processing | Contract performance |
| Technical (IP, device) | Security, fraud prevention | Legitimate interests |
| Usage (activity logs) | Service improvements | Legitimate interests |
Every piece of data we collect has a clear purpose. v99 does not use data for undisclosed purposes without first obtaining your consent. Below is a detailed breakdown of how that data is used:
V99 ensures that every processing of member personal data has a solid legal basis. We rely on the following bases depending on the processing context:
V99 only shares member personal data in limited circumstances and with strict controls in place. Third parties that may receive your data are as follows:
All third-party partners who handle v99 member data are required to sign a Data Processing Agreement (DPA) binding them to use that data solely for the specified purposes.
The v99 platform uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The types of cookies we use are as follows:
You can manage cookie settings through your browser at any time. However, disabling essential cookies may prevent you from accessing certain parts of the platform normally.
V99 does not retain your personal data longer than necessary for the original purpose of its collection, unless a longer retention period is required by law. Our data retention guidelines are as follows:
| Data Categories | Retention Period | Reason |
|---|---|---|
| Active account records | Throughout active account period | Ongoing operational requirements |
| Financial transaction records | 7 years after transaction | Financial legal obligations |
| KYC Documents | 5 years after account termination | AML compliance requirements |
| Support communication logs | 3 years | Dispute Resolution |
| Technical log data | 90 days | Security and debugging |
| Session cookies | Until logout | Platform session function |
Upon expiry of the retention period, data will be securely deleted or fully anonymised so that it can no longer be linked to any specific individual.
V99 continually invests in security infrastructure to ensure that member personal data is always protected against unauthorised access, loss, or misuse. The key security measures we implement include:
As a v99 member, you have rights regarding your personal data that we fully respect. Below is a summary of those rights:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may request data deletion under certain circumstances, subject to applicable legal record-keeping obligations.
You may object to the processing of your data for marketing purposes at any time without providing any reason.
You may request your personal data in a structured, machine-readable format for transfer to another provider.
In certain situations, you may ask us to restrict how we process your data while a dispute is being resolved.
To exercise any of the above rights, please contact our privacy team through the official v99 support channels. We will acknowledge receipt of your request and provide a response within 14 business days.
The v99 platform is a service intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that a child's data has been collected without our knowledge — for example, through registration using false information — the account in question will be terminated immediately and all related data will be securely deleted without delay.
V99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or member feedback.
When we make significant changes to this policy, we will:
Continued use of the v99 platform after policy changes take effect is considered your acceptance of the updated policy. If you disagree with any changes made, you have the right to request account closure and deletion of your data.
If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist through the following channels:
Please clearly state that your request relates to privacy and personal data so it can be directed straight to the responsible team more promptly. All requests will be handled with complete confidentiality.