Terms and Conditions v99 — Official Platform Terms of Use

By accessing, registering, or using any part of the v99 platform — whether through the website, mobile app, or any other interface provided by v99 — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and all other related policies, including our Privacy Policy and Responsible Gaming Policy.

These Terms and Conditions take effect as soon as you complete the registration process or begin using the platform, whichever comes first. Continued use of the v99 platform after any changes to these terms are published constitutes automatic acceptance of the updated terms.

To register and use the v99 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Having full legal capacity to enter into a binding agreement under the laws of your country of residence.
• Not prohibited by your local laws from participating in online gambling activities.
• Registering with true, accurate, current, and complete personal information.
• Has never had an account terminated by v99 previously due to a terms violation.

V99 reserves the right to request identity verification documents at any time as part of the KYC (Know Your Customer) process. Failure to provide the requested documents within the specified timeframe may result in account suspension or termination and the withholding of associated balances pending investigation.

Each individual is only permitted to hold one account only on the v99 platform. Holding multiple accounts is a serious violation that may result in the termination of all associated accounts and the forfeiture of all balances and bonuses.

Each member is fully responsible for all activities that occur under their account. This includes all bets placed, all financial transactions, and all communications sent using that account's credentials.

You are responsible for:

• Keeping your password and login credentials confidential at all times.
• Ensuring no other party uses your account, including family members or friends.
• Notify v99 immediately if you suspect any unauthorised access to your account.
• Updating your personal information whenever any changes occur.

If your account is accessed by a third party due to your own negligence, v99 will not be held liable for any losses arising from that situation.

V99 accepts deposits via a range of approved payment methods including FPX, TNG eWallet, GrabPay, and local bank transfers. All deposits are processed in Malaysian Ringgit (MYR) unless otherwise stated.

The deposit terms and conditions are as follows:

• Minimum and maximum deposit limits are stated on the platform's deposit page and are subject to change from time to time.
• All deposits must be made from a bank account or digital wallet registered under the same member's name.
• Deposits from third parties, borrowed credit cards, or illegally obtained funds are strictly prohibited.
• V99 reserves the right to decline or reverse any deposit suspected of involving fraud or money laundering.
• Any service charges imposed by third-party payment providers are the member's sole responsibility.

All confirmed and processed transactions are final. v99 bears no liability for any losses resulting from delays or failures originating from third-party systems such as banks or digital wallet providers.

Withdrawal of funds from a v99 account is subject to the following conditions, all of which must be fully met before the request is processed:

• The account must have completed the full KYC and identity verification process.
• Withdrawals may only be made to a bank account or digital wallet registered under the same name as the v99 account.
• Any wagering requirements (rollover) associated with bonuses received must be fully completed before a withdrawal is permitted.
• Daily minimum and maximum withdrawal limits are as stated on the platform's withdrawal page.

V99 processes withdrawals in under 15 minutes for fully verified accounts. However, actual processing times may vary depending on the banking system or digital wallet provider used.

V99 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to wagering requirements and specific terms stated in each respective promotional offer.

General conditions applicable to all v99 bonuses:

• Every bonus has a wagering requirement (rollover) that must be fulfilled before withdrawal of bonus wins is permitted.
• Bonuses may not be transferred between accounts or to any third party.
• Every promotion has a set validity period; bonuses not used within that period will be automatically forfeited.
• V99 reserves the right to cancel or modify the terms of any promotion at any time without prior notice.
• Members suspected of abusing the bonus system — including through multiple account ownership or circumventing bonus conditions — will have all bonuses forfeited and may be subject to further action.
• The welcome bonus is only available to new members who have not previously registered.

For more information on current promotions and detailed wagering requirements, please visit the platform's promotions page or contact our customer support team.

All games available on the v99 platform operate using a Random Number Generator (RNG) system that has been audited and certified by independent third-party bodies. This ensures every game outcome is fair and cannot be manipulated.

General game conditions:

• Bets that have been confirmed and accepted by the system are final and cannot be cancelled.
• In the event of a technical disruption during a gaming session, v99 will review the system logs and resolve any disputes based on reliable server records.
• Minimum and maximum betting limits for each game are stated within the respective game interface.
• V99 reserves the right to void any bets suspected of involving match manipulation, fraud, or exploitation of system bugs.
• Wins obtained through unauthorised means will be fully forfeited.

The following activities are strictly prohibited on the v99 platform and may result in immediate account termination and forfeiture of all balances:

• Use of automated software: Bots, automated scripts, or any third-party software designed to automate gameplay or wagering.
• Collusion against interests: Colluding with other players to gain an unfair advantage in any game.
• Money laundering: Using the v99 platform for money laundering or any other financial criminal activity.
• Identity fraud: Registering using another person's identity or submitting falsified documents during the KYC process.
• Bug exploitation: Deliberately exploiting any technical vulnerability or system bug to gain an unfair advantage.
• Threats and harassment: Threatening, harassing, or behaving disrespectfully toward v99 staff or other members.
• Account splitting: Transferring funds between multiple accounts to circumvent wagering limits or bonus requirements.

V99 employs an advanced monitoring system that operates around the clock to detect and investigate any suspicious activity. All confirmed cases will be reported to the relevant authorities in accordance with legal requirements.

V99 reserves the right to suspend or terminate any member account at any time with or without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Activities suspected of fraud, money laundering, or other illegal conduct.
• Account termination requests submitted by the member themselves.
• Instructions from regulatory authorities or law enforcement bodies.
• Account inactivity for more than 12 consecutive months with no transactions.

If an account is terminated due to a terms violation, v99 reserves the right to withhold or forfeit all balances in that account depending on the outcome of the investigation conducted. Any decision relating to account termination is final once the review process is complete.

Members who wish to voluntarily close their account must contact our customer support team. Any remaining balance will be processed for withdrawal once all conditions are met and identity verification is complete.

V99 provides the platform on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that the service will always be free from technical errors or unforeseen outages.

V99 is not liable for:

• Loss of money or anticipated profits due to service disruptions beyond our control.
• Losses resulting from unauthorised access to your account by a third party due to your own negligence.
• Processing delays caused by banking systems or third-party payment providers.
• Any indirect, incidental, or consequential losses arising from the use of this platform.

V99's total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days prior to the claim arising.

V99 takes member privacy very seriously. All personal data collected through this platform is processed in accordance with our separate Privacy Policy, which forms part of the overall agreement between you and v99.

By accepting these Terms and Conditions, you agree that v99 may:

• Collecting and processing your personal data for identity verification, transaction processing, and regulatory compliance purposes.
• Sharing your data with regulatory or law enforcement authorities when required by law.
• Using your transaction information for fraud prevention and platform security monitoring purposes.

All data is stored using 256-bit SSL encryption and protected by strict industry security standards. For more information, please refer to Privacy Policy in full.

V99 is fully committed to promoting responsible gaming. Our platform provides a range of self-control tools accessible to all members at any time through their account settings.

Responsible gaming tools available:

• Deposit limits: Set your own daily, weekly, or monthly deposit limits.
• Loss limits: Set a maximum loss amount within a specified time period.
• Temporary break: Take a break from the platform for a period of your choice.
• Self-exclusion: The option to permanently self-exclude from the platform if needed.
• Reality check: Session time reminder settings to help you monitor the duration of your gaming sessions.

If you feel that gaming has become a problem, please contact our support team or visit the Responsible Gaming for available support resources.

Should any dispute arise regarding an account, transaction, or game outcome, you may submit a formal complaint to the v99 customer support team through the following channels:

• 24/7 live chat in-platform
• Official v99 Telegram or WhatsApp
• The official support email listed on this website

Our team will review complaints within 3 to 5 business days. All decisions based on server system log reviews are considered final and binding. v99 uses internal system records as the primary evidence in any dispute resolution, and these records are accepted as the source of truth by all parties upon registering with this platform.

V99 reserves the right to modify, update, or supplement any part of these Terms and Conditions at any time at our sole discretion. Changes take effect immediately upon publication on the platform unless otherwise stated.

We will endeavour to notify members of significant changes via in-platform notifications or registered email. However, it is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

Your continued use of the v99 platform after any changes are published constitutes your acceptance of the updated terms. If you disagree with the changes made, you have the right to close your account at any time.